TERMS AND CONDITIONS – House of Pilates Leiden

House of Pilates Leiden, with its registered office in Leiden at Rooseveltstraat 4F, 2321 BM, registered with the Chamber of Commerce under number 99292793, operating under the trade name House of Pilates Leiden and hereinafter referred to as “House of Pilates Leiden”.

Participant(s): Anyone who has entered into a Participation Agreement with House of Pilates Leiden.

Participation Agreement: The agreement between House of Pilates Leiden and a Participant.

Participation Terms: These terms and conditions, published on the House of Pilates Leiden Website and provided upon a Participant’s first request.

Credit: The credit or balance purchased by a Participant through the Website to book and/or attend a Class at a House of Pilates Leiden Studio within the specified period (Validity Period).

Class: Any individual or group class provided by or on behalf of House of Pilates Leiden at a House of Pilates Leiden Studio. The offering includes Reformer Pilates and Mat Pilates. Mat Pilates is offered as infrared-heated classes and unheated classes. The class type is indicated in the schedule when booking.

Personal Data: All information provided by a Participant to House of Pilates Leiden, as specified in the Participation Agreement.

Studio: Any studio operated by House of Pilates Leiden, as listed on the Website.

Validity Period: The period starting from the purchase of a Credit during which a Participant is entitled to attend a Class or a limited number of Classes.

Website: The House of Pilates Leiden website: www.houseofpilatesleiden.nl
 

ARTICLE 2 – GENERAL

2.1 Every Participant must familiarise themselves with these Participation Terms of House of Pilates Leiden. Where a Participation Agreement exists between House of Pilates Leiden and a Participant, these terms and conditions form an integral part of that agreement.

2.2 The rights arising from a Participation Agreement are strictly personal.

2.3 House of Pilates Leiden reserves the right to limit the total number of registered participants and to change its opening hours, class times, number of classes and prices.

2.4 House of Pilates Leiden also reserves the right to refuse Participants in the event of misuse of the membership system or the facilities of House of Pilates Leiden, or in the event of inappropriate behaviour.

2.5 Clean sportswear and grip socks are mandatory during all Reformer Pilates and Mat Pilates classes, including both infrared-heated and unheated classes. Shoes are prohibited in the Pilates rooms. A clean bath-sized towel is also mandatory for all Mat Pilates classes, as further specified in Article 14.

2.6 Every House of Pilates Leiden Studio is smoke-free.

2.7 Consuming food and/or drinks brought from outside is prohibited at House of Pilates Leiden, with the exception of bottles or resealable plastic water bottles.

2.8 House of Pilates Leiden reserves the right to close for all or part of a day on recognised public holidays or during renovations.

2.9 Children under the age of 16 are not permitted at House of Pilates Leiden, except under parental supervision and with the express permission of House of Pilates Leiden staff. Children may not be left waiting while their parent(s) attend a class. Children under the age of 16 are not permitted in the Reformer room or during classes, as we cannot guarantee their wellbeing. Any injuries to children or damage to their property resulting from unauthorised access to the Studio are at their own risk.

2.10 Pets are not permitted at House of Pilates Leiden.
 

ARTICLE 3 – APPLICABILITY

3.1 These Participation Terms apply to all legal relationships between House of Pilates Leiden and a consumer (Participant) who has purchased Credit and/or attends a Class offered and/or provided by House of Pilates Leiden, and/or to Credit purchased by a consumer (Participant).

3.2 By purchasing or attending a Class, the Participant agrees to these Participation Terms.

3.3 All provisions of these Participation Terms are also stipulated for the benefit of all directors of House of Pilates Leiden and all persons employed or contracted by House of Pilates Leiden.

3.4 Departures from these Participation Terms are valid only if expressly agreed in writing.

3.5 House of Pilates Leiden may amend these Participation Terms at any time. The most recent version is always the valid version and is available on the Website. A copy of the Participation Terms will be provided upon request.

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ARTICLE 4 – PARTICIPATION AGREEMENT

4.1 The Participation Agreement between the Participant and House of Pilates Leiden is formed when (a) the Participant completes all requested information as set out in the Participation Agreement and signs it, (b) there is mutual consent, demonstrated by a Participant’s online or other registration, or (c) the Participant has used the training facilities of House of Pilates Leiden or attended a Class. A Participation Agreement is entered into for an indefinite period and may be terminated in accordance with Article 5 of these Participation Terms.

4.2 During or immediately after registration, the Participant receives a username and password for the House of Pilates Leiden registration system.

4.3 The completed Participation Agreement and these Participation Terms together constitute the entire statement of the rights and obligations of House of Pilates Leiden and the Participant and replace all previous written and verbal communications, agreements and other correspondence.

4.4 The Participant must ensure that all information identified by House of Pilates Leiden as desirable, or which the Participant should reasonably understand to be necessary for the performance of the Participation Agreement, is provided to House of Pilates Leiden in a timely manner.

4.5 An agreement between House of Pilates Leiden and a Participant consists of one or more Credits, entitling the Participant to attend a Class or a limited number of Classes during the Validity Period. Credits therefore have a limited validity. The individual validity period is indicated in the Participant’s account on the Website. Once a Credit and/or a bundle of Credits has expired or been used up, the Participant can no longer register for a Class.

4.6 Credits and bundles of Credits (class packs) cannot be paused. The medical exception allowing a membership to be temporarily paused is governed exclusively by Article 8.3.

4.7 Credits and/or bundles of Credits expire automatically. Credits and/or bundles of Credits are not automatically extended.

4.8 The Participation Agreement is personal, and the Participant may not transfer any or all of the rights and obligations arising from it to third parties.

4.9 A Participant who has entered into a Participation Agreement with House of Pilates Leiden has the right to withdraw from the agreement within fourteen (14) days of signing it.

4.10 If the Participant withdraws from the Participation Agreement in accordance with Article 4.9, the Participant receives a refund of all payments made to House of Pilates Leiden, unless the Participant has already used the facilities of House of Pilates Leiden and/or visited a House of Pilates Leiden Studio.

4.11 If the Participant decides to purchase a new or additional membership from House of Pilates Leiden, the terms of the Participation Agreement and these Participation Terms remain fully in force, unless expressly agreed otherwise in writing.

4.12 Any amendment to an existing Participation Agreement requires the prior written consent of House of Pilates Leiden. Amending a Participation Agreement may incur costs for the Participant.

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ARTICLE 5 – PRICES AND PAYMENT

5.1 The current prices for a single Credit, a bundle of Credits or a Membership are listed on the Website. The most recent prices are always valid and available on the Website. Price increases do not affect Credits, Memberships or bundles of Credits that have already been purchased and paid for.

Returns policy for retail products and merchandise

5.1 Grip socks purchased from House of Pilates Leiden cannot be returned.

5.2 Unless otherwise agreed, payments must be made through the online payment system or on site at House of Pilates Leiden. Credits, Memberships, bundles of Credits and retail products must be paid for in full in advance.

5.3 Purchased Credits, bundles of Credits (class packs) and memberships cannot be returned or refunded due to non-use or a change in the Participant’s personal circumstances. A medical pause under Article 8.3 does not entitle the Participant to a refund for classes already used or membership periods that have already elapsed. Statutory rights of withdrawal, termination for breach and refund remain unaffected. For withdrawal, reference is made to Articles 4.9 and 4.10, insofar as these comply with applicable mandatory law.

5.4 House of Pilates Leiden reserves the right to index and change its prices and rates.

5.5 If the facilities of House of Pilates Leiden cannot be fully used due to circumstances beyond the control of House of Pilates Leiden, the charges payable by the Participant for use of the facilities will not be refunded.

5.6 No rights may be derived from promotions or special offers before or after their validity period.

5.7 A member cannot exchange a class for cash, and a class cannot be transferred to another person unless written permission has been granted by House of Pilates Leiden.

5.8 A member’s credit or debit card is charged when classes are purchased, not when they are booked.

5.9 All introductory offers, promotions and discount codes may be used only once per individual, unless expressly stated otherwise.

5.10 It is the member’s own responsibility to be aware of price changes or the expiry of classes or Credits following introductory offers, promotions, discounted Credits or memberships.

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ARTICLE 6 – PARTICIPATION, CANCELLATION AND RESCHEDULING OF CLASSES

6.1 To make a booking, a member must first hold a single class, multiple classes or a membership. To purchase a class, multiple classes or a membership online, a member may register through the Website and the App using a personal email address and creating a password. If already registered, a member may log in to purchase classes or memberships and make bookings.

6.2 Classes and Credits have an expiry date stated on the pricing page of the Website and the App, and future prices may be subject to change.

6.3 House of Pilates Leiden accepts payments by MasterCard, Visa, American Express, Maestro, iDEAL, Apple Pay and Google Pay.

6.4 A member’s credit or debit card is charged when the booking is submitted. House of Pilates Leiden does not process bookings made using an incorrect, expired or over-limit credit card. In such cases, House of Pilates Leiden will make every effort to contact the member. If a member fails to pay fees or charges due, services or privileges may be suspended and/or terminated. The member is liable for any external costs, including legal fees and debt collection costs, incurred by House of Pilates Leiden in attempting to collect unpaid balances.

6.5 A Participant must register for a Class in advance using the designated online registration system. Without registration, the Participant is not entitled to attend a Class.

Selecting the correct studio

6.6 Select the correct studio when booking. Booking at one studio and attending another studio is not permitted and is considered an invalid booking.

6.7 In addition to the member’s right to cancellation and refund, a member may cancel a reserved place in a class up to twelve (12) hours before the class starts. In that case, the unused class is credited back to the member’s account for use at a later date.

Arriving on time

6.8 Arrive on time. Participation after the class has started is not permitted. Please note that arriving late results in the loss of your Credit.

First visit

6.9 For customers visiting House of Pilates Leiden for the first time, a class introduction is mandatory for safety reasons and is provided five (5) minutes before the class. New participants must be present in the Studio at least five (5) minutes before the class starts.

Cancellation charges

6.10 House of Pilates Leiden charges Unlimited Members a no-show fee if the Member books a class and does not attend without cancelling at least twelve (12) hours in advance. If a Participant does not cancel at least twelve (12) hours in advance, the full amount will be charged.

6.11 House of Pilates Leiden may change the training schedule and/or training locations at any time without giving reasons. The most recent schedules and locations are always valid and available on the Website.

6.12 House of Pilates Leiden may cancel a Class if there is insufficient interest up to the start of the Class. In that case, any Credit deducted from the Participant’s account will be credited back.

6.13 Extraordinary circumstances always constitute force majeure for House of Pilates Leiden and release House of Pilates Leiden from its obligations. In the event of continuing force majeure, House of Pilates Leiden is released from its obligation to perform the agreement.

6.14 If a Participant causes such inconvenience or disruption that the proper conduct of a Class is hindered, House of Pilates Leiden may exclude them from the Class. All resulting costs are payable by the Participant.

6.15 House of Pilates Leiden aims to accommodate everyone. If a Participant cancels late twice or more within two weeks, House of Pilates Leiden may prevent online booking for two (2) weeks and remove all bookings from the schedule. Alternatively, the Participant may receive a penalty of €45 per no-show.

6.16 If a Participant has reserved a place on the waiting list, they will receive an email if a place becomes available, half an hour (30 minutes) before the Class starts. The Participant must confirm attendance through this email. The requirement to cancel at least twelve (12) hours in advance also applies here. If the Participant cancels less than twelve (12) hours before the Class or does not attend after confirming their attendance, the full amount will be charged.
 

ARTICLE 7 – CREDITS AND MEMBERSHIP

7.1 Each class pack specifies how many Classes may be attended during its Validity Period. Unused Classes expire automatically at the end of the Validity Period.

7.2 One Credit or class entitles the Participant to attend one Class.

7.3 The Member acknowledges that they enter into the membership for the agreed duration stated on the Website and the App, starting on the purchase date of the first four (4) weeks of membership.

7.4 House of Pilates Leiden offers three (3) types of Unlimited Membership, namely:

• Unlimited Membership with a one-year contract, priced at €200 (two hundred euros) per four weeks.

• Unlimited Flex Membership, priced at €250 (two hundred and fifty euros) per four weeks. This Membership has a minimum duration of four weeks.

7.5 The prices referred to in Article 3.2 of these Terms include VAT. House of Pilates Leiden may adjust its rates at any time if the VAT rate changes.

7.6 The Unlimited Membership with a one-year contract, priced at €200 (two hundred euros) per four weeks, has a minimum duration of one year. The Member cannot terminate the Membership early during that year, subject to statutory rights. A medical exception allows only a temporary pause under Article 8.3. After the first year, the Membership is automatically renewed for successive four-week periods. After the first year, the Member may terminate the Membership at any time with four weeks’ notice. This notice period begins after the next four-week period.

7.7 The Unlimited Flex Membership, priced at €250 (two hundred and fifty euros) per four weeks, has a minimum duration of four weeks. The Membership is automatically renewed every four weeks. The Member may terminate it at any time with four weeks’ notice. This notice period begins after the next four-week period.

7.8 The Member must pay any outstanding amounts before the termination date. If the Member fails to do so, two (2) formal warnings will be sent, after which a debt collection agency will be engaged to collect the outstanding payments. House of Pilates Leiden may deny access to the facilities and/or suspend the membership of a Member who fails to meet this obligation until all outstanding payments have been settled.

7.9 Membership is strictly personal and may be transferred only with the permission of House of Pilates Leiden. Such a request must be submitted in writing by the membership holder to the official House of Pilates Leiden email address: info@houseofpilatesleiden.nl.

7.10 House of Pilates Leiden reserves the right to ask Members on the premises for identification at any time.

Membership fees

7.11 The Member must pay the membership fees by SEPA direct debit, a valid credit card or a payment link sent to the Member’s email address. Payment must be made in advance for the full four-week membership period, every four weeks or, where necessary, for the initial or remaining term of the contract or any extension.

7.12 House of Pilates Leiden reserves the right to collect overdue payments.

7.13 If a SEPA direct debit or credit card payment is declined, House of Pilates Leiden will automatically send the Member a written reminder requesting payment of the outstanding amount as soon as possible. If payment remains incomplete, two (2) formal written warnings will be sent to the Member, after which an external debt collection agency will be engaged to recover the outstanding payment.

7.14 If House of Pilates Leiden is required to engage a debt collection agency to collect a payment from the Member, the Member must also pay administrative costs and any extrajudicial collection costs in accordance with the applicable debt collection fee scale. The Member may not use the services and facilities of House of Pilates Leiden until the outstanding debt has been settled in accordance with the arrangements made with the debt collection agency.

Termination

7.15 A membership may be terminated with four weeks’ notice at the end of the contract period. The four-week notice period starts after the final payment period. The membership must remain active during the four-week notice period. For example, if a Flex membership is purchased on 5 March and notice of termination is given on 20 March, the end date is 29 April (the end of the final payment period plus four weeks).

7.16 The cancellation and expiry of House of Pilates Leiden class packs are governed as follows:

• Single Class: Participants may purchase a single class through the Website or App. A single class entitles the Participant to attend one class within the validity period shown in their account. The validity period is stated at purchase and cannot be extended. The class cannot be refunded or cancelled after purchase.

• Introductory Pack (Intro Offer): This pack is available only once to new members and has a limited validity period as stated on the Website. It cannot be cancelled or extended. All unused classes expire automatically after the expiry date.

• 10-pack: This pack entitles the Participant to attend ten classes within the validity period shown in their account on the Website and in the App. Unused classes expire automatically after the pack’s expiry date. The pack cannot be cancelled early or extended.

• 20-pack: This pack entitles the Participant to attend ten classes within the validity period shown in their account on the Website and in the App. Unused classes expire automatically after the pack’s expiry date. The pack cannot be cancelled early or extended.

7.17 A membership may be terminated with four weeks’ notice at the end of the agreed contract period, depending on the type of House of Pilates Leiden membership:

• House of Pilates one-year membership: This membership may be terminated only after the first twelve months have elapsed. The four-week notice period starts after the membership’s final payment period. For example, if the membership starts on 1 January and notice of termination is given on 15 December, the membership continues until 12 January (the end of the final payment period plus four weeks).

• House of Pilates Flex membership: This membership may be terminated at any time with four weeks’ notice. The notice period starts after the next payment period. For example, if a Flex membership is purchased on 5 March and notice of termination is given on 20 March, the membership continues until 29 April (the end of the final payment period plus four weeks).

The cancellation notice periods and conditions for class packs differ from those for memberships and apply to the specific period stated at purchase.

7.18 Notice of termination must be submitted in writing to the official House of Pilates Leiden email address, info@houseofpilatesleiden.nl, and confirmed by the Member after receiving the formal membership end date determined by House of Pilates Leiden under Article 6.1 of these terms and conditions. Verbal requests to terminate a membership at reception or by telephone are considered invalid termination requests.

Pausing a membership

7.19 Credits and bundles of Credits (class packs) cannot be paused. Memberships may be temporarily paused only on medical grounds and under the conditions of Article 8.3. Holidays, travel, a busy schedule, work or other personal circumstances do not entitle the Member to a pause. The collective suspension described in Article 8.5 remains an exception.
 

ARTICLE 8 – TERMINATION OF THE PARTICIPATION AGREEMENT

8.1 The Participant may terminate the Participation Agreement in writing, subject to the agreed minimum contract duration and the termination rules for the relevant membership in Article 7, insofar as these are legally permitted. A medical pause under Article 8.3 does not terminate the agreement. Upon receiving written notice of termination, House of Pilates Leiden will send the Participant confirmation within fourteen (14) days. If the Participant does not receive this confirmation in time, they must contact House of Pilates Leiden immediately; otherwise, the notice is deemed not to have been received or not to have been submitted on time.

8.2 The Participant may delete their account at any time through the Website or Mobile App.

8.3 Medical pause of a membership: A membership may be temporarily paused only when, for medical reasons, the Participant must not exercise for at least two (2) consecutive months, including exercise at a light intensity or modified exercises. An illness, injury or pregnancy alone is insufficient; the stated restriction and minimum duration must be supported by medical evidence.

The Participant must submit a written request in advance to info@houseofpilatesleiden.nl, together with a medical statement indicating only the restriction on exercise and its expected duration. A diagnosis, medical record or other unnecessary medical details are not required. A medical assessment for this purpose is issued by an independent physician; the Participant’s own treating physician is not required to provide an evaluative opinion for the gym. House of Pilates Leiden processes the health data necessary for this purpose only with the Participant’s explicit consent and retains it no longer than necessary to assess and handle the request.

The pause takes effect after written approval by House of Pilates Leiden. The confirmation specifies the start and end dates of the pause. During the pause, the Participant cannot use the membership, and no membership fees are charged for the pause period. The remaining contract duration and end date are extended by the approved pause period. If the medical restriction continues for longer, extending the pause requires a new written request supported by updated medical evidence.

This medical exception allows only a temporary pause and does not constitute a contractual ground for early termination of the Unlimited One Year membership during the first twelve (12) months. The Participant’s statutory rights remain unaffected. A pause cannot be applied retrospectively, in accordance with Article 8.7.

8.4 House of Pilates Leiden may terminate the Participation Agreement with immediate effect if:

• The Participant displays behaviour that House of Pilates Leiden considers unacceptable.

• The Participant repeatedly breaches the rules of House of Pilates Leiden.

• A third party uses the Participant’s membership card due to the Participant’s negligence or with their knowledge.

8.5 If national restrictions or special government measures prohibit the operation of gyms, including House of Pilates Leiden, a collective suspension of all active memberships may be imposed for an indefinite period or until the restrictions or measures change and regular services can resume. The extent, scope and duration of the special collective suspension are determined by House of Pilates Leiden. In such cases, members receive an email notification containing information about the event, its expected duration and other important details. In the event of a collective suspension, the provisions of Article 7.5 take precedence.

8.6 If national restrictions or special government measures restrict, but do not prohibit, gym operations, allowing House of Pilates Leiden to continue offering limited services, House of Pilates Leiden reserves the right to keep memberships active in accordance with these Terms. Members may submit an individual written request for temporary suspension in accordance with the procedures in Article 7.1 of these Terms. In such cases, the provisions of Article 7.5 take precedence.

8.7 Memberships can never be suspended retrospectively.

8.8 During an approved suspension, no membership fees are charged for the suspension period. Prepaid membership fees relating to this period will be credited against the membership period following resumption. The remaining contract duration and membership end date are extended by the duration of the suspension. This also applies to a collective suspension under Article 8.5.

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ARTICLE 9 – RISK AND LIABILITY

9.1 Use of the facilities at a House of Pilates Leiden Studio for strength, flexibility and fitness training, and/or participation in a class, training programme or activity of any kind offered by House of Pilates Leiden, is entirely at the Participant’s own risk and responsibility.

9.2 Before, during and after any training supervised by an instructor, the Participant must inform House of Pilates Leiden of their physical condition, including injuries, illnesses and/or other physical conditions, and provide any information they reasonably consider necessary for exercising responsibly. The Participant is responsible for providing this information.

9.3 Neither House of Pilates Leiden nor its employees are liable for material and/or non-material damage arising from an accident or injury involving the Participant and/or third parties.

9.4 House of Pilates Leiden and its employees accept no liability for damage to, loss of or theft of property belonging to the Participant or third parties.

9.5 The Participant is liable for damage to property belonging to House of Pilates Leiden if that damage results from the Participant’s negligence and/or fault.

9.6 The exclusions and limitations of liability in this Article also apply for the benefit of employees of House of Pilates Leiden and any other persons engaged by House of Pilates Leiden in performing the Participation Agreement.

Valuables and personal belongings

9.7 Participants acknowledge that they have been advised not to bring valuables to the facilities of House of Pilates Leiden and that House of Pilates Leiden is not liable for the loss of, theft of or damage to personal belongings, including items left in lockers, bathrooms, studios or elsewhere on the premises. Participants acknowledge that no part of the fees they pay is intended to cover the safekeeping of valuables.
 

ARTICLE 10 – PERSONAL DATA AND PRIVACY POLICY

10.1 Every Participant is aware that they provide certain personal data to House of Pilates Leiden, such as their name, age, address and email address. Participants’ personal data is treated as strictly confidential and used exclusively for the administrative purposes of House of Pilates Leiden.

10.2 By agreeing to these Participation Terms, the Participant consents to House of Pilates Leiden processing their personal data for the commercial purposes of House of Pilates Leiden. All processing of personal data by House of Pilates Leiden takes place in accordance with the Dutch Personal Data Protection Act (Wet bescherming persoonsgegevens, Wbp). House of Pilates Leiden will destroy all of the Participant’s data upon the Participant’s written request.

10.3 House of Pilates Leiden may take photographs or videos of classes or other areas of the Studio for use on its social media or Website. The Participant is aware of this and provides their consent through info@houseofpilatesleiden.nl.

10.4 By agreeing to these Participation Terms, the Participant gives unambiguous consent to House of Pilates Leiden sending offers by email and other means of communication.

Photography and filming by participants and visitors

10.5 Photography and filming during the Class are not permitted. This rule applies to all participants and visitors and protects the privacy of others and the uninterrupted conduct of the Class.

10.6 Before and after the Class, participants may take photographs and videos of themselves in the Pilates Studio, provided no other people appear in the images. This also applies to people visible in a mirror or in the background. If other people do appear in the images, the Participant must immediately delete the photographs or videos concerned. These images may not be shared or published. Any images already shared or published must also be removed immediately from accounts and channels under the Participant’s control.

10.7 Outside the Pilates Studio, photography and filming in the other areas of the gym are not permitted without prior permission from authorised staff. Permission to photograph or film in a particular area does not include permission to capture other people in the images.

10.8 If Articles 10.5, 10.6 or 10.7 are breached, the Participant must immediately delete the photographs and videos concerned and comply with staff instructions. House of Pilates Leiden may also charge a contractual penalty, but only insofar as the amount and conditions of that penalty have been clearly and validly agreed with the Participant in advance and the penalty is legally permitted. This applies both to photography or filming during the Class and to capturing other people in images in breach of the above rules or photographing or filming in other areas of the gym.
 

ARTICLE 11 – COMPLAINTS

11.1 A Participant must report a complaint concerning any service provided by House of Pilates Leiden as soon as possible after the defect or damage is identified, and no later than fourteen (14) days after the Participant becomes aware of it. The complaint may be submitted by telephone or by email to info@houseofpilatesleiden.nl, stating the location and describing the complaint.

11.2 The complaint must be complete, clearly described and accompanied by supporting evidence.

11.3 House of Pilates Leiden will respond to the complaint as soon as possible and no later than four (4) weeks after receiving it. If House of Pilates Leiden expects to require more time to handle the complaint, it will inform the Participant by email immediately upon becoming aware of this.

11.4 If the complaint cannot be resolved through consultation, a dispute arises as referred to in Article 13(4) of these Participation Terms.
 

ARTICLE 12 – WEBSITE AND MOBILE APP

12.1 The information on the Website is intended solely for general information purposes. External circumstances may result in delays, inaccuracies and/or other shortcomings in the information provided.

12.2 Although House of Pilates Leiden exercises the utmost care in compiling and maintaining its Website, it cannot guarantee that the information provided is complete, up to date and/or accurate. The Participant therefore unconditionally and irrevocably waives their right to compensation for any direct or indirect damage that has arisen, arises or may arise from the use of personal data, unless there is intentional misconduct or gross negligence on the part of House of Pilates Leiden.

12.3 Third-party websites linked from the Website are not controlled, created and/or maintained by House of Pilates Leiden. House of Pilates Leiden therefore accepts no liability for the content of these linked websites.

12.4 The Website and its content are protected by copyright, trademark rights and other intellectual property rights. No part of the Website or its content may be reproduced, stored in an automated database or made public in any form or by any means, electronic or mechanical, including photocopying, recording or any other means, without the prior permission of House of Pilates Leiden.
 

ARTICLE 13 – APPLICABLE LAW AND COMPETENT COURT

13.1 These Participation Terms take effect from 1 October 2024 and may be amended or updated.

13.2 Departures from these Participation Terms are valid only if confirmed in writing by House of Pilates Leiden.

13.3 If any provision of these Participation Terms is declared invalid or annulled, this does not affect the validity of the remaining provisions. House of Pilates Leiden and the Participant will consult to agree on a replacement provision, preserving the purpose and scope of the original provision as far as possible.

13.4 Every legal relationship with House of Pilates Leiden is governed by Dutch law. All disputes between the Participant and House of Pilates Leiden arising from or relating to the Agreement will be settled exclusively by the competent court in the district of Amsterdam.
 

ARTICLE 14 – REQUIRED EQUIPMENT

14.1 The safety and physical wellbeing of participants are a priority at House of Pilates Leiden. Clean sportswear and grip socks are mandatory for all Reformer Pilates and Mat Pilates classes. This applies to both infrared-heated and unheated Mat Pilates classes. Grip socks are mandatory for safety and hygiene reasons. The Participant must bring their own grip socks or purchase them from House of Pilates Leiden. Participation barefoot, in ordinary socks without grip or in shoes is not permitted.

14.2 A clean bath-sized towel is also mandatory for all Mat Pilates classes. This applies to both infrared-heated and unheated classes. A small towel or guest towel is insufficient. The towel must be placed on the mat during the Class for hygiene purposes.

14.3 House of Pilates Leiden may refuse participation in a Class if the Participant does not meet the equipment requirements set out in this Article. The Participant must ensure that the required equipment is available before the Class starts. If participation is refused because the required equipment is missing, the Credit used will not be credited back and no refund for the Class will be issued, subject to statutory rights.
 

PRIVACY STATEMENT

House of Pilates Leiden, with its head office at Rooseveltstraat 4F, 2321 BM Leiden, the Netherlands, is responsible for the processing of personal data as described in this privacy statement. House of Pilates Leiden takes your privacy very seriously. We handle your personal data with the utmost care and make every effort to keep it secure.
 

Compliance with legislation and regulations (AVG / GDPR)

In all cases, we comply with the requirements of the European General Data Protection Regulation (GDPR), known in Dutch as the Algemene Verordening Gegevensbescherming (AVG).
 

Personal data we process

The following is an overview of the personal data we may process, but do not necessarily require, through the Website, Mobile App or otherwise: first name, surname, gender, date of birth, address, telephone number, email address, location data, IP address, other personal data you actively provide, for example by creating a profile on this Website, in correspondence or by telephone, information about your activities on our Website, internet browser and device type, and data about your browsing behaviour, as this business forms part of an advertising network.
 

Automated decision-making

House of Pilates Leiden does not make decisions based on automated processing about matters that may have significant consequences for individuals. These are decisions made by computer programmes or systems without the involvement of a person, such as a House of Pilates Leiden employee.
 

How long we retain personal data

House of Pilates Leiden retains your personal data only for as long as necessary to provide its services to you. This also applies to anyone with whom we share your information and who provides services on our behalf. In essence, when you no longer use the services of House of Pilates Leiden or no longer wish to receive its newsletter, we will remove your personal data from our systems.
 

Sharing personal data with third parties

House of Pilates Leiden shares your personal data with third parties only when necessary to perform the agreement or comply with legal obligations. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality. House of Pilates Leiden remains responsible for these processing operations.

Companies with which we have a data processing agreement: Mailchimp and Zingfit. Apart from this, we will never provide the information you supply to other parties.
 

Responsibility for personal data

Anyone using the Website and/or App is responsible for keeping their account and password confidential and restricting access to their computer or device. The user agrees to accept responsibility for all activities carried out under their account and/or password.
 

Submitted user information

House of Pilates Leiden may use the information provided to contact a member with important information, required notices and marketing promotions.
 

How information is used

The following are examples of how House of Pilates Leiden may use personal information collected through the Website:

• When a member purchases class Credits, registers for a House of Pilates Leiden class or purchases items from the House of Pilates Leiden shop, the required personal data, similar to that provided for a telephone or postal order, is used to complete the order.

• If a member indicates that they are interested in receiving news and information from House of Pilates Leiden, they may receive emails at the email address provided during registration.

• Non-personally identifiable information collected through the Website and App may be aggregated and analysed to describe the collective characteristics and behaviour of online visitors. It may then be used to further improve the effectiveness of the Website, App and overall experience at House of Pilates Leiden.

Members can help House of Pilates Leiden maintain the accuracy of personal information by updating their accounts. Please update this information whenever your home address, telephone number or email address changes. House of Pilates Leiden will never share telephone numbers, email addresses or any other personal data with third parties.

House of Pilates Leiden reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its own discretion.
 

Security statement

House of Pilates Leiden makes every effort to ensure that all transactions on the Website and in the App are secure. All credit card numbers and transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. House of Pilates Leiden is committed to safeguarding the confidentiality of members and visitors. We provide physical, electronic and procedural safeguards to protect the information processed and retained. For example, House of Pilates Leiden restricts access to this information to authorised employees and contractors who need it to operate, develop or improve the Website and App.
 

Privacy of minors

Members under the age of 18 may register and use the Website and App only with the involvement of a parent or guardian. House of Pilates Leiden does not accept online registration by minors; members under the age of 16 must not attempt to register on the Website.
 

If House of Pilates Leiden discovers that personal information has been submitted by a minor without a signed participation or registration declaration, it reserves the right to delete that information and terminate access to its facilities. House of Pilates Leiden does not seek or share minors’ personal information through the Website and/or App.
 

Cookies

Cookies or similar technologies we use

House of Pilates Leiden uses functional, analytical and third-party cookies. A cookie is a small text file stored in the browser of your computer, tablet or smartphone when you first visit this Website.

House of Pilates Leiden uses cookies with purely technical functionality. These ensure that the Website works properly and that, for example, your preferences are remembered. These cookies are also used to ensure the Website functions properly and to optimise it. We also place cookies that track your browsing behaviour so we can offer tailored content and advertisements.

On your first visit to our Website, we informed you about these cookies and asked for your consent to place them.
 

Types of cookies

Functional cookies

Some cookies are essential for the proper functioning of the Website. Without these cookies, all or part of the Website will not work. Functional cookies may be placed without your consent. These cookies come from houseofpilatesleiden.nl and are deleted after the session. We do not share this information with third parties.

Google Analytics cookies

We use Google Analytics to measure how you use houseofpilatesleiden.nl and how you found us. We use this information to improve our site. Without these cookies, we do not have your data, so we cannot see how you use our site and improvements take longer. These cookies come from Google and are deleted after a maximum of two years. Google does not share anonymous data with third parties. For more information, see Google’s privacy policy: Privacy Statement.

Google Analytics remarketing cookies

We use Google Analytics to measure how you use houseofpilatesleiden.nl. We use this information to help you choose the product or class that best suits you and to show you offers that may interest you. Without this cookie, you will miss personalised recommendations on our websites, in our newsletter and in emails containing personal tips. These cookies come from Google and are deleted after a maximum of two years. Google does not share anonymous data with third parties. For more information, see Google’s privacy policy: Privacy Statement.

Blocking cookies

Most internet browsers can be configured not to accept cookies or to notify you when you receive a cookie. Please note that certain parts of the Website will not function, or will not function optimally, if you block cookies. The way to disable cookies varies by browser.

Consent

If you agree to the placement of cookies, you do not need to do anything further. If you prefer not to allow this, you can adjust your browser’s privacy or cookie settings yourself.

Deleting cookies afterwards

After visiting the Website, you may choose to delete cookies from your computer. How to do this varies by browser.

Accessing, correcting or deleting data

You have the right to access, correct or delete your personal data. You also have the right to withdraw your consent to data processing or object to the processing of your personal data by House of Pilates Leiden. You also have the right to data portability. This means you may request that the personal data we hold about you be sent in a computer file to you or another organisation you specify.

You may send a request for access, correction, deletion or transfer of your personal data, or a request to withdraw consent or object to the processing of your personal data, to info@houseofpilatesleiden.nl.
 

Changes

We recommend consulting this privacy statement regularly, as we amend it from time to time.

Care and diligence

We hope this information makes it clearer how we handle your data. If you have suggestions on how we can improve our care in handling it, we would be happy to hear them.
 

DISCLAIMER

The information on this Website is intended solely for general information purposes. The information is provided by House of Pilates Leiden. Although we make every effort to keep it up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability of the Website or the information, products, services or related graphics displayed on it for any purpose. Any reliance you place on this information is therefore entirely at your own risk.
 

Under no circumstances are we liable for any loss or damage, including but not limited to indirect or consequential loss or damage, or any loss or damage arising from the loss of data or profits resulting from or connected with the use of this Website.
 

Through this Website, you may access other websites that are not under the control of House of Pilates Leiden. House of Pilates Leiden has not reviewed all sites linked to the Website and is not responsible for the content of off-site pages or other linked sites. Although a third-party website may display the House of Pilates Leiden logo, please understand that it is independent of House of Pilates Leiden and that House of Pilates Leiden has no control over the content of that website and/or app.
 

Visiting third-party or off-site websites from the Website is at your own risk. These links do not imply endorsement, sponsorship or affiliation with House of Pilates Leiden. We have no control over the nature, content or availability of those sites. Any other use of materials on the Website, including modification, distribution or reproduction for purposes other than those stated above, without the prior written permission of House of Pilates Leiden, is strictly prohibited.
 

The inclusion of links does not necessarily imply a recommendation or endorsement of the views expressed within them. Every effort is made to keep the Website running smoothly. However, House of Pilates Leiden accepts no responsibility for, and is not liable for, the Website being temporarily unavailable due to technical issues beyond our control.
 

All photographs taken by House of Pilates Leiden during events or in its studios may be used for marketing purposes. If the Participant does not wish this, they must inform House of Pilates Leiden by sending a written request to its official general contact email address, info@houseofpilates.nl.